Why KFC’s new menu is creating a lot of buzz in China?
When a fast food service restaurant launches a new menu in China, it is wise to test a few items on the new in select markets. Often this is supported with a TV-centric awareness campaign. KFC however, all set to launch a new menu of 15 food items simultaneously across nearly 4,600 restaurants in over 900 cities, is taking this tradition a few notches up.
To create awareness and customer engagement around this revamped menu, KFC’s creative agency Ogilvy & Mather Shanghai has embarked on a digital campaign that features four Chinese celebrities competing against one another to promote 15 drinks and dishes. The celebrity promoters are each marketing a set of options linked to their persona, by appealing directly to their fans in every corner of the country through social media. The promoter who engages with the highest number of fans online through ‘likes’ for their respective menu items will win the challenge.
KFC China’s fantastic four
Known for his sweet and romantic appeal, silver screen heartthrob Mr. Ke Zhendong will sell two chicken burgers with the line ‘I can’t buy you a castle, but I can buy you a burger’, a play on words as the Chinese characters for castle and burger are one character apart. Model and actor Mr. Zhang Liang, famous for his warm-hearted portrayal on a reality TV show, will market three rice dishes that are traditionally a warm comfort food in China.
Mr. Chen Xiao, who is best known for his rendering of a warrior monk in period pieces, will surprise fans by going against his ascetic character to sell six kinds of drinks and desserts. Singing reality show contestant Ms. Momo Wu, popular for her bold and unconventional style, will promote KFC’s new line of four snacks such as popcorn chicken.
Following an online teaser video, two more videos that introduce the celebrity promoters and launch the new menu will go live on TV and online via the campaign website, banner ads and KFC’s official Chinese microblog, Weibo, account. The character behind each celebrity comes alive, as fans are directed from engaging content on each star’s Weibo handle to the campaign website. Fans can enter a virtual store on the campaign site to learn about the products, play games, comment with fellow fans, and ‘like’ their favourite celebrity promoter’s products.
To bring the online engagement offline, fans are also invited to vote on which city they want their favourite celebrity promoter to visit for an in-store appearance. They can create and download onto their mobile phones do-it-yourself collectible electronic coupons that are customised for each celebrity, to be used in stores. Outdoor print ads and in-store signage with stylised shots of the food will fuel the online engagement, as will a steady stream of ‘promotional tactics’ launched by each celebrity for the duration of the campaign.
“Since our early days in China, KFC has been at the forefront of innovation in the food industry. Our newly revamped menu is the latest chapter of our growing relationship with Chinese consumers. For our extraordinary menu revamp, we wanted an extraordinary campaign that will reach customers at any time of day in any city in China. O&M has hit the spot with a forward-thinking, social media-driven campaign that we believe will stand out, get people talking and drive them to try our delicious new items,” commented Milind Pant, President and Chief Operating Officer, Yum! China.
“O&M and KFC China have partnered for over 20 years, during which KFC has become a part of the fabric of China. This latest campaign marks an ambitious new stage for KFC. Digitally savvy, socially interactive, ambitious in scale, aspirational yet approachable…the campaign itself is a reflection of the ever-evolving Chinese consumer,” added Graham Fink, Chief Creative Officer of Ogilvy & Mather China.
The campaign will run for nine weeks through May 2014 nationwide in China.
Credits
Client: KFC China (operated by Yum! Restaurants China, a division of Yum! Brands, Inc.)
Project title: Celebrity Promoter Challenge
Brief: To raise awareness and anticipation around KFC China’s newly revamped menu and drive customers to the store to try the 15 items.
Creative agency: Ogilvy & Mather Advertising, Shanghai
Chief Creative Officer: Graham Fink
Head of Digital: Fei Wei
Creative Group Heads (Digital): Mars Lu, Hua Ye Wei
Senior Copywriter (Digital): Li Tie Xin
Production Managers (Digital): Vincent Lin, Leo Zhang
Creative Director (Social Media): Sonic Zhao
Copywriter (Social Media): Ping Di
Group Creative Director: Wendy Chan
Associate Creative Director: Liu Che Liang
Senior Art Director: David Chen
TV Producer: Tommy Pang
Account Management: Henry Ho, Christopher Wu, Yoku Lau, Yu Hong, Lisa Zhu, Fiona Li, Helen Qian, Wendy Gong
Managing Director: Martin Murphy
